All orders placed on the KODAK Gallery have order IDs beginning with “K.” (Example: K1234567)

To view your order status from your account:

1. Sign in to your account. Click Order History from the top-right of the screen. 
2. Use the drop down menu to view all orders placed within the past 365 days.
3. The order status appears next to each order ID. Click the order ID to see the order details.

To view your order status from your order confirmation email:

1. Open your most recent order confirmation email.
2. Click the View Order Details link from within your email.
3. You will be brought to your account's Order History page.

When will I get my order?

The number of days from when you can expect to receive your order depends on the product creation time frames plus the selected shipping method.

Example: If you place your order for Professional-quality Print Paper on a business day and by noon, Pacific Time, and select the 3-10 business day shipping method, you can expect to receive your order in 4-12 business days.

To redeem a promotional or coupon code while checking out:

1. The coupon code redemption field is found within your Cart page, below the shipping address fields.
2. Enter your promotional or coupon code within the promotional or coupon code field, and then click Apply.
3. A message will display, indicating whether or not your code has been validated.
4. If the code has been validated, the discount will appear as a separate line item within your order total on your Cart page.

The KODAK Gallery Return Policy

You may return any product to the KODAK Gallery for any reason within 30 days of receipt for an account credit or refund at our discretion. In some cases, we may refund or credit your original shipping cost. Please follow the instructions below to complete a return.

At our discretion, we may request that you return the item(s) for quality control purposes. Our Customer Service Team would then provide you with a pre-paid address return label for the item(s) you will be returning.

You can expect to receive your refund within 2-3 weeks of shipping your package to us.

To return a KODAK Gallery order:

1. Click here to view the KODAK Gallery Return Form.  
2. Print and complete the Return Form.
3. Affix the postage-paid Merchandise Return Label included with the Return Form to your returned package.
4. Mail the completed Return Form, along with the damaged product (in its original packaging if possible), to the address on the return form within 30 days of receipt.

View the KODAK Gallery's Return Policy.

Cropped Prints

Digital images, like 35 mm negatives, are rarely the same shape as the paper the image is printed on. As a result, the image must be cropped to fit the paper on which it is printed.

The KODAK Gallery refers to this process as Show Entire Image.

To avoid cropping of your Prints, check the Show Entire Image check box when editing your individual print settings. The image will not be cropped; however, white borders will appear on two sides of the Print if the image does not exactly match the aspect ratio of the print size being ordered.

To apply Show Entire Image for Prints within your order:

1. Upload your photos.
2. Add the photos to the photo tray, and then click Continue.
3. Click Zoom & Crop below each image you would like to edit.
4. Check the check box next to Show Entire Image, and then click Save.

Note: Crop settings are not adjusted by Color Management.
 

Show Entire Image

To avoid cropping of your Prints, check the Show Entire Image check box when editing your individual print settings. The image will not be cropped; however, white borders will appear on two sides of the Print if the image does not exactly match the aspect ratio of the print size being ordered.

To apply Show Entire Image for Prints within your order:

1. Upload your photos.
2. Add the photos to the photo tray, and then click Buy Prints.

3. On the Create Your Print Order page, click Zoom & Crop below each image you would like to edit.

4. Check the check box next to Show Entire Image to change each photo's setting.

5. You will see the preview change to display the entire image with white borders along the sides.

6. Click Save.

By default, we use KODAK PERFECT TOUCH Technology to reduce dark shadows and make colors more vibrant. Occasionally, KODAK PERFECT TOUCH Technology does not improve color.

To determine if your image will print better with or without KODAK PERFECT TOUCH Technology, we recommend previewing your Prints prior to placing your order.

To preview your Prints:

1. Upload your images, and then drag them to the photo tray.
2. Click Buy Prints.
3. You will be brought to the Create Your Print Order page.
4. From within the Create Your Print Order page, click Zoom & Crop next to each image you would like to preview.

To change your KODAK PERFECT TOUCH Technology settings for your entire order:

1. Upload your images, and then drag them to the photo tray.
2. Click Buy Prints.
3. You will be brought to the Create Your Print Order page.
4. From within the Quick Print Settings menu at the top of the page, select KODAK PERFECT TOUCH from the Color Management drop down menu.
5. KODAK PERFECT TOUCH will be applied to all Prints within your order.

Digital Image Resolution
Digital image resolution is the size of your image, measured in pixels, or "picture elements." A high-resolution image (i.e., 1600 x 1200 pixels) will result in a better printed photo than a low-resolution image (i.e., 320 x 240 pixels), if all other factors are equal. If the resolution is too low for the print size you choose, the photo will look fuzzy and indistinct. We recommend that you always use the highest resolution setting on your camera to ensure ideal printing results.

What do the Gallery's minimum megapixel recommendations mean?

The number of megapixels in the image determines the final print quality. To determine the number of megapixels contained within an image, multiply its width by the height in pixels and divide by 1 million.

Low-resolution Warning
A low-resolution warning will appear next to any image that is below the recommended resolution for that size photo slot. The Gallery will print your photos at the size you choose; however, if the image resolution is too low for the chosen print size, the printed photo may look blurred and/or pixelated.

Using photos below this recommended resolution may result in printed images that are fuzzy, washed out or pixelated. Keep in mind that the preview images you see on your computer screen do not accurately reflect the quality of the printed photos.

DPI (dots per inch) and PPI (pixels per inch)
In digital photo-finishing, DPI (dots per inch) or PPI (pixels per inch) is not relevant and will not affect your image file.

For example, an image that is 1024 x 768 at 100 DPI is the exact same file and has the same resolution as an image that is 1024 x 768 at 500 DPI. Both files contain a total of 786432 pixels in a grid that has 1024 pixels on one side and 768 pixels on the other side. A more reliable measure for digital photo-finishing is the actual resolution, which represents the number of pixels that make up the image.

What is aspect ratio?
Each print size has its own slightly different rectangular shape (known as the aspect ratio). For example, a 4 x 6" Print is proportionately taller and narrower than an 8 x 10" Print.

To make your image fit these varying print shapes, photo labs usually enlarge the image slightly and crop out what doesn't fit.

To avoid cropping of your Prints, check the Show Entire Image check box when editing your individual print settings. The image will not be cropped; however, white borders will appear on two sides of the Print if the image does not exactly match the aspect ratio of the print size being ordered.

What is a pixel and megapixel?
Pixels are the basic building blocks of every digital image; the more pixels in your photos, the better the Print appearance.

A megapixel means one million pixels and is the unit of image-sensing capacity in a digital camera, or the amount of information the camera can capture. Generally, the more megapixels a camera has, the better the print resolution will be. For example, a 5 x 7" Print from a 6-megapixel camera will have more information, and therefore more detail, than one from a 2-megapixel camera.

Professional-quality Paper is the choice for those who appreciate the best.

Pro-Color (matte)
Works best with portraits and general color photography.

• Pleasing color saturation
• Exceptional flesh-tone reproduction
• Enhanced highlight and shadow detail
• State-of-the-art image stability
• Exceptional sharpness

Pro-Metallic (glossy)
Works best with photos of water, sky, and reflective objects.

• Pearlescent finish
• Distinctive metallic look
• Flattering flesh tones
• Rich, vibrant colors and intense blacks
• State-of-the-art image stability
• Exceptional sharpness

Pro-Black & White (matte)
Works best with high-contrast portraits and landscape photography.

• Specifically designed for making continuous-tone B&W prints
• Excellent tone reproduction
• Neutral tonal characteristics
• Superior display and archival characteristics
• Silver-based emulsion

Premium-quality Prints provide the KODAK quality you trust, at competitive prices.

• Matte or Glossy finish
• Natural-looking skin tones
• Crisp details
• KODAK PERFECT TOUCH Technology can be applied to automatically enhance Prints
• State-of-the-art image stability

To reset your account PASSWORD:

1.       Go to http://www.kodakgallery.com/gallery/ma_reset_password.jsp

2.       Enter the email address you use to sign in to your KODAK Gallery account in the provided text

          field, and then click Continue.

3.       We will email you a link you can follow to reset your password, which will take you to a

          Gallery webpage titled "Reset your password: Step 3."

4.       On this page, type your new password twice in the provided text fields. (Passwords are

          case-sensitive, must contain 6-15 characters and can include only letters and numbers.)

5.       Click Enter Account to access your Gallery account.

 
If 10 minutes have elapsed since you have received the email containing the link to reset your password:

1.       Go to: http://www.kodakgallery.com/gallery/ma_reset_password.jsp

2.       Enter the email address you use to sign in to the Gallery, and then click Continue.

3.       We will email you a new link you can follow to reset your password.

To change your account EMAIL ADDRESS:

1.       Sign in to your account.

2.       Click My Account > Personal Information.

3.       Sign in to your account again for security purposes.

4.       Enter your new email address within the Email Address field.

5.       Click Update to save your new email address.

 
To edit your default CREDIT CARD and BILLING information:

1. Sign in to your account.
2. Click My Account > Billing Information.
3. Sign in to your account again for security purposes.
4. Click Edit under the card you would like to edit.
5. Click Update after editing your information.
   

To edit your ADDRESS BOOK:

1. Sign in to your account.
2. Click My Account > Shipping Addresses.
3. Click Edit under the address you would like to edit.
4. Make changes to the address, and then click Update to save the changes.

The following website browsers are supported by the KODAK Gallery:

Windows                                               
Internet Explorer 6, 7, and 8 (IE 8 is recommended among the Internet Explorer browsers. Compatibility View is not required.)
Firefox 3.x                                              
 

Mac OS X

Safari 4.x
Firefox 3.x

(AOL, Compuserve, and WebTV browsers are no longer supported by the KODAK Gallery.) 

To check which browser your computer is using:

1. Open the browser (Internet Explorer, Safari, Firefox, etc.)
2. Click Help > About.
3. A popup window will open, displaying the version number of the browser you are using.
   

Note to AOL users: If you are using AOL to access the Internet, we recommend that you download Firefox Internet browser, and access the KODAK Gallery using Firefox. (You can continue to keep your AOL window open while accessing the KODAK Gallery via Firefox.)

Upload time depends on a) the number of image files you are uploading, b) your Internet connection speed, and c) your computer's processing speed.

System Requirements

• Updated browser (Internet Explorer, Firefox, or safari.)
• Current version of Adobe Flash Player

To upload photos:

1. Click the My Photos tab.
2. Click Upload Photos.
3. Click the New Album or Existing Album tab determine where your photos will be stored.
   o Add or edit the album title.
   o Add or edit the optional album description.
4. Click Browse.
5. Select up to 200 of the photos you would like to upload. The selected photos will be listed within the Upload Photos window. Press Ctrl on your keyboard and select multiple, non-consecutive photos OR Press Shift on your keyboard, and select multiple consecutive photos.
6. Click Upload.
7. After your photos have uploaded, close the upload window.